Shabby Chic
Sky
World

FAQ'S

Q. I received a defective/damaged item, can I get a refund?

In case the item you received is damaged or defective, you could return an item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
 

Q. I received a wrong item, how can I return it?

We apologize that you received a wrong item. In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with Free 3 Day Returns. If you are not 100% satisfied with your purchase, you can return it for free and get a full refund. Just make sure to contact us within 3 days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it. If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred.
 

Q. I have changed my mind; can I return what I have bought?

Yes you can. We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your item, just call us to cancel your order and we will process the refund. If you wish to return the item after receiving it, you have up to 3 days to return them, so long as the item is (a) not listed in the non-returnable list (b) not Clearance Items clearly marked as such and displaying a No-Return Policy (c) in the same condition as received and with the original packaging box and/or packaging. In all circumstances, you can contact our Customer Service Team, through the Contact Us page for a return of an item or refunds.
 

Q. Can I return Clothing & Fashion accessories?

You can return any Clothing item or Fashion accessory within 14 days in the same condition you received and in the original box and/or packaging intact, so long as the item is (a) not listed in the non-returnable list (b) not Clearance Items clearly marked as such and displaying a No-Return Policy (c) in the same condition as received and with the original packaging box and/or packaging.
 

Q. What are the items that cannot be returned?

The items that cannot be returned are- - Clearance items clearly marked as such and displaying a No-Return Policy - When the offer notes states so specifically are items that cannot be returned.
 

Q. Can I return an item through my courier company or personally drop it anywhere?

At the moment, the item can be returned to us only though one of our assigned courier services who would contact you will contact you within 3-5 days from the day you requested a return.

Q. How long does it take the courier to collect the returned items?

Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.
 

Q. Can I schedule time with the courier to return an item?

At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.
 

Q. Can I return my item after 3 days?

As per our Returns policy, you can return an item within 3 days and receive a full refund. There may be situations in which you were not able to return items within the 3 days, in such cases please contact our Customer Service Team through the Contact Us page and file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will be honored outlined duration.
 

Q. How can I receive refund to my credit card?

Refunds on your purchase are done seamlessly after we receive the return item. If you have paid through electronic means (Credit or Debit card) then the money would be refunded to your card, but depending on individual’s bank requirements, the amount may take up to a month to reflect in your card statement.
 

Q. I paid through Cash on Delivery, how can I receive refund for an item?

Refunds on your purchase are done seamlessly after we receive the return item. If you have paid through Cash on Delivery (COD) or then the money would be refunded in the form of shabby Chic credit note.
 

Q. Can I Replace or Exchange an item rather than a refund?

Please contact our Customer Service Team through the Contact Us page to get assistance on replace or exchange policy process.
 

Q. I lost the Original Packing in which I received the item, how can I still return it?

We accept return of item only if it is in the original box and/or packaging intact with all labels and barcodes on it.
 

Q. Where can I find the pre-paid shipping label / Air Waybill?

Once you place a request to return an item , the pre-paid shipping label / Air Waybill will be sent to you in your email to ensure you can return the item for FREE.